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Apologies if this is a repeat - an answer as a link would be fine. I paid for updated maps for my One but once the download got started it ground to a halt with the message that I needed more memory. The only option was to select the install later option. I then copied my existing maps to my PC and deleted them from the One. Can I find anything at all, anywhere, that allows me to download, or even find, what I have paid for? Not a chance.

I did inadvertently try to reload the old maps from my PC when I did not notice that the source of the W Europe maps on the Add Maps link, was actually my PC, but that has failed twice with the following message - ERROR: HomeBase/TLV/XML: Invalid TLV XML file @.frameworkInstallToDeviceThread.cpp(113) XML Error in line 1: syntax error in.frameworkInstallToDeviceThread.cpp:113 Stack: 0. Chrome://tthome/content/ui/bindings/commit.js:82 error(textOrException); 1.

Chrome://tthome/content/ui/bindings/ttwizard.xml:1061 this._commitFailed(i, commitPage); 2. Chrome://tthome/content/logic/util.js:79 return func.apply(obj, arguments); 3. Chrome://tthome/content/logic/dllUtils.js:77 this._errorCallback(e); 4. Chrome://tthome/content/logic/dllUtils.js:69 this._errorFatal(error); Time: Mon, 19 Sep 2011 20:27:33 GMT. I tried to download the maps 3 days ago and clicked 'download later' (or similar option). From there I do not recall what happened, but I beleive that it just went back to Home/start.

At the moment, if I connect my One to my PC I am not offered any options on HOME except to buy more maps or to reload my old maps from my PC. The problem is two-fold - nothing appears to provide a means to download what I have paid for (new maps), and the old maps will not reload to my ONE from my PC.

I have a TomTom with no maps at all. I had a completely hopeless answer from Support 2 days ago, another yesterday that told me to delete my old maps from both my One AND my PC, (fortunately I saw the nonsense in that, though many techno' novices would not have), and also led up another blind alley. Toady - not a word from Support. I travel UK-France-Belgium-NL tomorrow and Saturday - fortunately I can borrow a sat' nav' but that does not have any of the favourites on it that I will need. OK, I left getting new maps to 4 days before I travel, but this should NOT happen, as it would undoubtedly have done if I had tried 2-3-20 weeks ago. Hi again ibstick, The reason the agent want you to remove the map from both device and computer is to force HOME to start a fresh download and installation of the map.